Terms of service

Meoxel – Terms & Conditions

01

Payment & Refunds

  • A deposit (usually 50%) or full payment is required before we begin.
  • Refunds are not available once work has started. Partial refunds may be considered case-by-case if no sketch is delivered yet.

02

Usage Rights

  • You may use the final artwork for personal and commercial use (e.g., streams, videos, branding).
  • Reselling, redistribution, or claiming the artwork as your own creation is not allowed.
  • We reserve the right to showcase the work in our portfolio unless you request privacy.

03

Revisions

  • Packages include limited free revisions. Any additional or major changes may be charged.
  • Once the final files are delivered, no further edits will be made unless discussed in advance.

04

Deadlines & Delays

  • Estimated delivery time is discussed before starting.
  • Delays due to high queue, personal emergencies, or technical issues will be communicated in advance.

05

Communication

  • Please respond promptly to feedback or update requests to keep the project on track.
  • Projects with no client response for 14+ days may be paused or cancelled without refund.

06

Credit & Promotion

  • If posting the artwork publicly, crediting Meoxel is appreciated (e.g., “Model by Meoxel”).
  • We may post timelapse videos or previews of the artwork unless you request otherwise.